Product Introduction
The Q03 is a compact and stylish smart ball lock designed for indoor wooden doors. It is made of CNC anodized aluminum, available in Cocoa Tea Gold, Pearlescent Silver and Black, and fits door thickness from 40 to 65 mm. It uses a standard single bolt lock body for easy installation.
It supports four unlocking methods: fingerprint, password, mechanical key and optional App control. It can be expanded with TUYA Bluetooth, TUYA WiFi, TTLock Bluetooth and multiple languages. The lock can store up to 100 fingerprints and 300 passcodes.
Powered by 4×AAA batteries with USB emergency charging, it features a working current below 300 mA and a wide working temperature range from −25 °C to 75 °C. The standard package includes 1 single bolt lock body and 2 mechanical keys.
Quality Control System (Smart Lock Version)
SQA
- Supplier factory audit
- Component quality verification (lock body, PCB, fingerprint sensor)
IQC
- Incoming material inspection
- Functional test for electronic modules
- RoHS & appearance check
PQC
- Semi-finished assembly inspection
- Motor drive & fingerprint recognition test
- Power-on test and video/facial module verification
FQC
- 48-hour aging and full-function testing
- Lock body endurance test, door thickness simulation test
After-sales Service
The product comes with a 2-year product warranty , plus 10-year technical support.
Minimum Order Quantity
For standard products: MOQ is 50~80 units.
For OEM/ODM customized orders: MOQ shall be calculated separately.
Smart Lock – General Q&A
Ⅰ. Cooperation & Delivery：
Q1. Are you a factory or a trading company?
A: We are a direct manufacturer with complete production lines and an in-house R&D team, supporting OEM / ODM customization and bulk orders.
Q2. What is the delivery time?
A: Standard models take around 3-5 working days; customized models take about 15–40 days depending on functions and quantity.
Q3. What is the packaging and shipping method?
A: Standard orders use universal packaging boxes. For quantities over 2,000 units, custom color boxes are available. Products are shipped by express or sea freight depending on order size.
Ⅱ. Battery & Power：
Q1. How long does one set of batteries last?
A: Under normal use (5–10 openings per day), the batteries can last around 6–12 months.
Q2. What if the smart lock runs out of power?
A: You can use an emergency power supply, such as a power bank (Type-C or 9V battery), to temporarily power the lock and unlock it.
Q3. Does the smart lock support rechargeable batteries?
A: Yes, but we recommend using reliable branded batteries to avoid overcharging or deep discharge.
Ⅲ. Warranty & Support：
Q1. What is the warranty period for smart locks?
A: All models come with a one-year warranty.
Q2. How do you handle after-sales service for overseas customers?
A: For every 1,000 smart locks ordered, we include one set of key spare parts for replacement use.
Q3. Do you provide installation guidance?
A: Yes, we provide detailed installation videos and online technical support.
Ⅳ. Durability & Stability：
Q1. What is the lifespan of the fingerprint sensor?
A: The fingerprint sensor can handle more than 200,000 recognition cycles.
Q2. What is the lifespan of the motor and lock body?
A: The mechanical lock body can endure over 100,000 opening and closing cycles.
Q3. Are smart locks waterproof?
A: Outdoor models have an IP55 waterproof rating, capable of withstanding light rain.
Ⅴ. Features & Operation：
Q1. How many fingerprints can be stored?
A: Most models can store between 100–250 fingerprints.
Q2. Does it support temporary passwords?
A: Yes, most models support one-time passwords that can be set remotely through the APP or management platform.
Q3. Can the lock be controlled remotely?
A: Yes, remote unlocking via WiFi / APP / gateway is supported depending on the model.
Q4. What unlocking methods are available?
A: Fingerprint, password, IC card, mechanical key, APP, and temporary password.
Q5. Can the lock connect to smart home systems?
A: Yes, it supports integration with platforms such as Tuya, TTLock, and PLC systems.
Ⅵ. Customization & Design：
Q1. Can I customize my own logo?
A: Yes, logo customization is available with a minimum order quantity of 500 sets.
Q2. Can I customize the appearance or color?
A: Yes, both panel color, material, and packaging can be customized.
Q3. Do you support APP customization?
A: Yes, OEM APP and branded interface customization are available, based on company specifications.
Ⅶ. Quality & Warranty：
All products comply with the 7S Quality Management System and come with a one-year warranty and video installation guidance service.
All products comply with the 7S quality management system and come with a one-year warranty and installation support.
